How To: Deal with Customers


There are a lot of us working in the service industry, so here are some tips for dealing with customers.

This list is made up of ideas and tips from girls in work and it will be added to. Feel free to send in your suggestions/experience of what works.

  1. tell them it is your first day. they should feel sorry for you and give you warm words of encouragement.

  2. if they look like they are having a bad day, give them something for free

  3. your employer has a duty to protect you from harrassment. you do not have to serve anyone you don’t want to. (how easy it is to access your rights is another matter, but worker’s rights exist)

  4. if it’s really busy and people are complaining, just do what they ask because it is easier and less stressful for you

  5. it is easier to be polite to people if you keep reminding yourself that this is your job and you do not have to care about any of these people

  6. try and gain relationships with regulars because you know that you are making their day happy

  7. if you get to know regulars, they’ll often defend you if someone is being rude to you (and often say all the things that you would normally say if you weren’t at work)

  8. passive aggressive responses include giving customers £5 worth of change in 20ps

  9. sounds mean, but treat them like children. They don’t understand things and might be a pain but it is important to keep them happy because otherwise they cry/get you fired

  10. (if you treat them nicely and explain, then with practice they will become better, like kids growing up)


This is part of our series on work: see our call for submissions if you want to contribute.

coping with unemployment

Unemployment affects most of us at some point. For me, I dropped out of university in May 2015, spent 6 months recovering from a nervous breakdown and gradually re-assimilating into society that expects you to do stuff and earn money and pay tax.


It’s a really bleak situation to be in, especially for those of us who don’t have family affluence to fall back on. You feel really pointless and worthless and inadequate every time you apply for a job and hear nothing back, every time you get to interview then get rejected. It bashes your self-esteem in the face and makes applying for jobs more difficult every time you’re knocked back. And it’s also really boring. The idea of staying in bed all day with no commute or deadlines is nice for about two weeks. And then you realise you’ve been wearing the same knickers for three days and your hair has moulded to your head. Lethargy breeds apathy and all the time you have to spare is spent re-watching The Office and feeling sorry for yourself. I am here to fix this.

There are about 1.68 million unemployed people in the UK right now. 1 16% of households are “workless”2. In 2012 there were “around six people for every vacancy in the country.” 3 796,200 people are claiming some kind of jobless benefit.4 Look at this fucken graph. There just straight up are not enough jobs to go around.


The point I am making is that it’s not your fault. Don’t be mad at yourself for not finding a job right now, for whatever reason. Be mad at the Tories and New Labour for starving the economy and outsourcing industry and facilitating cheap labour through apprenticeships and unpaid workfare schemes and dismantling the working class and massively restricting union organisation. Always be mad at them.

by Emily Winthrop

be part of our new series on work: find out what/how to submit here.